Terms and Conditions

1. The seller

For orders placed in the webshop, the contract is concluded with the company below. They hold the stock, fulfil the delivery and issue the invoice:

Beauty & Charm Trend Kft.
Registered seat: 8000 Székesfehérvár, Lehel utca 26., Hungary
VAT number: 24798095-2-07
Company registration number: 07-09-028313
Contact person: Attila Kovács — +36 70 942 8262

The webshop and the Hungarian representation of the AGIVA brand are operated by Verde Holding Kft. (8220 Balatonalmádi, Mátyás király utca 65., Hungary; VAT number 32872608-2-19; company registration number 19 09 525260), which also handles customer service. Details of both companies are in the imprint.

Customer service: email office@verdeholding.hu, phone +36 70 942 8262 (Attila Kovács).

2. Scope and acceptance

These terms govern the use of the webshop and the orders placed in it. By submitting an order you confirm that you have read and accept them. The language of the contract is English on this version of the site and Hungarian on the Hungarian version; the contract does not qualify as a written contract and is not filed by us.

Hungarian law applies to these terms and to the contract, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services, Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and Act CLV of 1997 on consumer protection.

We reserve the right to amend these terms unilaterally. An amendment takes effect on the day it is published and does not affect orders already placed — those remain governed by the terms in force when the order was submitted.

3. Technical providers

The site's static content is served by Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA) and the webshop application layer (accounts, orders) by Fly.io, Inc. Card payments are processed by Stripe Payments Europe, Ltd. and invoicing runs through Bizonylat.

4. Accounts and registration

You can order without registering. An account lets you follow your orders and saves re-entering your details. Consumer accounts are usable immediately.

Professional and reseller accounts: salons and resellers may apply for a discounted price tier, which we approve manually on a case-by-case basis. Discounted pricing is tied to an approved account only; we do not apply automatic volume discounts.

You are responsible for the accuracy of the details you provide. We cannot accept liability for delay or misdelivery caused by incorrect or incomplete data. Keep your account password confidential.

5. Products and prices

Prices shown in the webshop are gross prices in Hungarian forint and include 27% Hungarian VAT — the amount payable is never more than the total shown in the cart before you submit the order. Prices exclude the delivery fee and the cash-on-delivery surcharge, which the cart lists separately.

Product photographs are illustrative; packaging may change at the manufacturer's discretion. Product descriptions are for information only and are not claims of any medicinal effect.

If an obviously incorrect price appears (for example 0 Ft, or an amount conspicuously below the real price as a result of a typing error), we are not obliged to sell the product at that price. In such a case we will notify you by email and offer to fulfil the order at the correct price, which you are free to decline.

6. How to order

1. Add the product to the cart, where you can change the quantity.
2. Enter your name, email address, phone number and delivery address, then choose a delivery and payment method. For pickup-point delivery, name the pickup point.
3. Check the product prices, the delivery fee, any cash-on-delivery surcharge and the total payable in the cart.
4. Submit the order. This constitutes an offer carrying an obligation to pay.

You can correct data-entry errors in the cart before submitting. If you notice a mistake after submitting, contact customer service as soon as possible — we can still correct it until the parcel is dispatched.

7. Conclusion of the contract

We send an automatic email confirming that your order has arrived. This confirms receipt of the order and does not in itself conclude the contract. The contract is concluded when we accept the order and notify you of that acceptance (or of dispatch).

Under Act CVIII of 2001, if the automatic confirmation does not reach you within 48 hours of submitting the order, you are released from your offer. Please also check your spam folder and contact us in such a case.

If an ordered item is out of stock, we will let you know by email and discuss the options (waiting, substitution or cancelling the line). We reserve the right to decline an order on reasonable grounds — for example lack of stock or evidently false details — in which case any amount already paid is refunded.

8. Payment methods

• Card — secure online payment through Stripe. Card details are handled solely by Stripe and never reach us.
• Bank transfer — after you place the order you receive the invoice by email and can transfer using the details on it. The parcel is dispatched once the amount arrives.
• Cash on delivery — you pay on receipt, to the courier or at the pickup point. The surcharge is +500 Ft, free above 20,000 Ft of goods.

9. Delivery, fees and lead time

Delivery throughout Hungary is by GLS. Fees are based on the goods value of the order:

• GLS home delivery — 1,990 Ft
• GLS pickup point — 1,490 Ft
• Cash-on-delivery surcharge — +500 Ft
• Above 20,000 Ft of goods, both delivery and the cash-on-delivery surcharge are free

Items in stock are picked and handed to GLS on working days; domestic delivery then typically takes 1–2 working days. GLS notifies you by email or SMS on the day of delivery and the parcel can be tracked. Delivery times are indicative and we accept no liability for delay arising from the carrier's operation.

Please check the parcel on receipt. If you see damage to the packaging, ask the courier to record it and let us know — that makes it simplest to resolve. Full details are on the Shipping & payment · For resellers page.

10. Invoicing

An electronic, NAV-compliant invoice is issued for every order and sent to you by email. The invoice is issued by the seller, Beauty & Charm Trend Kft., through Bizonylat. You accept electronic invoicing. For business purchases we record your VAT number in your account and the invoice is issued with the company details.

11. Right of withdrawal — 14 days

As a consumer, under Government Decree 45/2014 (II. 26.) you may withdraw from your order within 14 days without giving a reason. The period runs from the day you or a person nominated by you took delivery of the product; for multi-item orders, from delivery of the last item.

The right of withdrawal belongs to consumers. For business (professional and reseller) purchases — where the purchase is made within the buyer's trade, business or profession — the 14-day right of withdrawal does not apply by law; please contact us in such cases and we will agree individually.

12. Hygiene exclusion — only unopened, undamaged products can be taken back

Under Section 29(1)(e) of Government Decree 45/2014 (II. 26.), the right of withdrawal cannot be exercised for sealed goods which, for health protection or hygiene reasons, cannot be returned once the seal has been broken after delivery.

The products sold in this webshop — hair waxes, gels, sprays, shampoos, hair care products, colognes, body care and depilation products — fall into this category. We can therefore only accept returns of unopened, undamaged products in their original packaging. If the hygiene seal (film, security seal, foil under the cap) has been broken, or the product has been used, the right of withdrawal cannot be exercised for that item and we cannot credit it if returned.

This exclusion does not affect your rights regarding faulty goods (section 14): if a product is defective or arrived damaged, we will deal with it even if you have opened it.

You may examine the product to the extent you would in a shop, but if you have used it beyond what is necessary, you may be liable for the resulting loss of value.

13. How to withdraw, and refunds

1. Tell us within the 14-day period: email office@verdeholding.hu or call +36 70 942 8262. A clear statement that you are withdrawing is enough — include the order number and the items.
2. Return the product within 14 days of that notice to: Beauty & Charm Trend Kft., 8000 Székesfehérvár, Lehel utca 26., Hungary. Please enclose the order number or a copy of the invoice. We cannot accept parcels sent cash-on-delivery.
3. We refund the price within 14 days of receiving your notice of withdrawal, using the same payment method you paid with.

On withdrawal, the direct cost of returning the goods is borne by the customer. We refund the price of the product and the standard (least expensive) delivery fee charged on the order; if you chose a more expensive delivery method, we cannot reimburse the difference. For faulty or incorrectly supplied products we cover the cost of return.

By law we may withhold the refund until we have received the goods back or you have provided evidence of having sent them back, whichever is earlier. The detailed information is on the Returns & refunds page.

14. Warranty for defects and product warranty

If a product is faulty, arrived damaged, or is not what you ordered, we handle it under the rules on warranty for defects rather than withdrawal. You may request repair or replacement or — where those are impossible or not in your interest — a price reduction, you may remedy the defect at our cost, or you may terminate the contract. In consumer contracts the warranty claim may be enforced for 2 years; within one year of performance you need only prove the defect itself, and after that also that it already existed at the time of delivery.

Product warranty: you may also request repair or replacement from the manufacturer within 2 years of the product being placed on the market. You cannot enforce a warranty for defects and a product warranty for the same defect at the same time.

Statutory guarantee: cosmetic products are not durable consumer goods subject to mandatory guarantee, so no statutory guarantee applies to them — this does not affect the warranty rights above.

Please report a defect as soon as possible after discovering it, and at the latest within two months, to office@verdeholding.hu — with a photo if you can. We bear the cost of handling and returning a faulty product.

Please patch-test the product on a small area of skin before use and follow the directions and warnings on the packaging. We accept no liability for damage arising from failure to follow the instructions for use.

15. Complaints and dispute resolution

Please bring any complaint to us first, using the contact details above — we look into every report and answer written complaints in writing within 30 days. If we cannot reach agreement, as a consumer you have the following options:

• Conciliation board (békéltető testület) — a free, simplified procedure for consumer disputes. Based on the seller's registered seat, the Fejér County Conciliation Board has jurisdiction; contact details for all boards are at bekeltetes.hu. We have a duty to cooperate in conciliation board proceedings.
• Consumer protection authority — the consumer protection body of the competent government office: fogyasztovedelem.kormany.hu.
• Court proceedings — you may also enforce your claim in civil litigation.

16. Data processing

To fulfil an order we process your name, email address, phone number and delivery address; the legal basis is performance of the contract, and legal obligation as regards retaining the invoice. Your data is shared, only as far as fulfilment requires, with the carrier (GLS), the payment provider (Stripe) and the invoicing provider (Bizonylat). We neither process nor store card data. For data protection questions write to office@verdeholding.hu.

17. Copyright

The texts and original photography on this site are the intellectual property of Verde Holding Kft. AGIVA brand marks and manufacturer product photography are the property of Kozmotek Pazarlama Kozmetik Ith. Ih. San. Tic. Ltd. Şti. Prior written permission is required for any use.

18. Miscellaneous

If any provision of these terms becomes invalid, that does not affect the validity of the remaining provisions. Matters not regulated here are governed by Hungarian law. Nothing on this page limits the rights a consumer has under law.

In force from 10 August 2026. Last updated: 10 August 2026.